Rescheduling and Refunds
Can I change the theme after I have purchased it?
You can change your theme until you receive themed materials related to your experience. Please get in touch to discuss your request.
Can I reschedule my experience?
You can reschedule experiences up to 72 hours prior to your scheduled time. We will do our best to accommodate a new date, though in some circumstances your chosen date may be unavailable. You’re welcome to drop us a line to check availability before changing your date.
Rescheduling less than 72 hours before your experience will forfeit your purchase.
What is your refund policy?
Experiences are non-refundable. You can reschedule your experience within 72 hours of your scheduled time. Rescheduling any less than 72 before your experience will forfeit your purchase.
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