Frequent Questions

Rescheduling and Refunds

Can I change the theme after I have purchased it?

You can change your theme until you receive themed materials related to your experience. Please get in touch to discuss your request. 

Can I reschedule my experience?

You can reschedule experiences up to 72 hours prior to your scheduled time. We will do our best to accommodate a new date, though in some circumstances your chosen date may be unavailable. You’re welcome to drop us a line to check availability before changing your date.

Rescheduling less than 72 hours before your experience will forfeit your purchase. 

What is your refund policy?

Experiences are non-refundable. You can reschedule your experience within 72 hours of your scheduled time. Rescheduling any less than 72 before your experience will forfeit your purchase. 

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